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Empleo de Associate Technical Support
Honeywell en San Luis Potosí - SL

Descripción del puesto de trabajo

Associate Technical Support

Description
The C&PS Level I Associate’s primary responsibility will be to handle customer related issues and concerns. Responsibilities also include, but are not limited to, actively participating in department activities/initiatives, supporting the development of internal documentation, and maintaining Call Evaluation and VOC requirements.

Core Responsibilities: (Include but not limited to)

Handle entry level customer related issues and concerns
Record all customer interactions into a CRM (Customer Relationship Management) Database
Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
Actively participate in departmental activities and initiatives
Support the development of internal documentation
Maintains acceptable call evaluation requirement (> 92%)
Maintains acceptable VOC requirement (> 95%)
Work with Level IV Senior Support Engineers on new product testing and documentation
Comprehend and understand technical documents, quick start guides, and special application documentation

Qualifications
 High School Diploma
 College Degree in technical field or minimum of 1 year experience in security industry preferred
 Excellent communication skills (oral and written)
 Excellent interpersonal, organizational, and time management skills
 Ability to type at least 35 words per minute
 Previous experience with troubleshooting techniques on technical equipment a plus
 Strong knowledge of Microsoft Operating Systems is a plus: Windows 7, 8, 10; Server 2008, 2012
 Knowledge and experience with SQL 2005, SQL 2008, or SQL 2012 is a plus
 Experience in a call center environment is a plus
 Basic understanding of electronics concepts is a plus
 Experience with LAN/WAN network technologies is a plus
 A+ certification and Network+ certification are a plus

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Evaluaciones de Honeywell


Satisfacción general de los empleados

3.85
  • Remuneración y prestaciones
    3.69
  • Oportunidad de carrera
    3.39
  • Cultura de la empresa
    4.00
  • Calidad de vida
    3.78

Recomiendan la empresa a un amigo




  • Hace 30 días

    empresa recomdable

    Soldador

    Mexicali, BCN


    Pros: ambiente laboral, en micaso mi jefe es mui buena onda , tedan la opsion de estudiar la preparatoria abierte gratis encaso de entrar ala unibersidad la empresa la paga

    Contras: casi te obligan a ir tiempo extra de unos 2 años asta la fecha las utilidades an bajo considerablemente los aumentos de sueldo tambien an bajado

    Consejos para los directivos: poner mas atension en cada persona y las abilidades que tiene para desempenar el trabajo y la calidad con la que lo desempeña

    Recomendá la empresa: Si

  • Hace cerca de 1 mes

    Bien

    Contador

    Mexicali, BCN


    Pros: Fondo ahorro seguro de vida vhjmmmmbcxzbnnnmbvcxxcnnbcxzzzxvvbbbbbbbmmmbvcvbnknncxcccccccxcxxxxxxcvhhhbbbvvbnnsndndbdbdbddjdndndbdbddndbdbdbdjdhd

    Contras: Estréss

    Recomendá la empresa: Si