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Empleo de Bilingual Call Center
Honeywell en Ciudad de México - DF

Descripción del puesto de trabajo

Bilingual Call Center

Description
* Drive a > 95% Average Speed of Answer rate for all incoming phone calls.
* Accomplish quality monitoring metrics
* Provide < 24 hour response and acknowledgement to customers for all inquiries
* Service Request Management – creation, progress, closure, reporting stats
* Dispatching and Assigning of Service Requests and Activities to the Field
* Customer interface for quoting, orders, order status, and invoice resolution
* Ability to manage up to 40 calls per day
* Assist Customer Shared Services with expedite orders
* Adherence to strict quality measures with low defect rates
* Ability to service international customers in after-hours mode
* Manage online and customer self service requests
* Work closely with the Honeywell Technical Assistance team on customer inquiries
* Close out of all actions to ensure all requests have flowed thru the process to invoicing.
* Meet Honeywell behavioural goals and objectives
* Understand customer entitlements and product offerings
* Become an expert in CRM tool Siebel
* Root cause and corrective actions
* Provide support for other areas for holiday and sickness cover
* Exceed on Honeywell behavioural goals and objectives

Qualifications
* Drive a > 95% Average Speed of Answer rate for all incoming phone calls.
* Accomplish quality monitoring metrics
* Provide < 24 hour response and acknowledgement to customers for all inquiries
* Service Request Management – creation, progress, closure, reporting stats
* Dispatching and Assigning of Service Requests and Activities to the Field
* Customer interface for quoting, orders, order status, and invoice resolution
* Ability to manage up to 40 calls per day
* Assist Customer Shared Services with expedite orders
* Adherence to strict quality measures with low defect rates
* Ability to service international customers in after-hours mode
* Manage online and customer self service requests
* Work closely with the Honeywell Technical Assistance team on customer inquiries
* Close out of all actions to ensure all requests have flowed thru the process to invoicing.
* Meet Honeywell behavioural goals and objectives
* Understand customer entitlements and product offerings
* Become an expert in CRM tool Siebel
* Root cause and corrective actions
* Provide support for other areas for holiday and sickness cover
* Exceed on Honeywell behavioural goals and objectives

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Evaluaciones de Honeywell


Satisfacción general de los empleados

4.00
  • Remuneración y prestaciones
    3.98
  • Oportunidad de carrera
    3.65
  • Cultura de la empresa
    3.75
  • Calidad de vida
    3.58

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