Love Mondays


Empleo de Bilingual Call Center
Honeywell en Ciudad de México - DF

Descripción del puesto de trabajo

Bilingual Call Center

Description
* Drive a > 95% Average Speed of Answer rate for all incoming phone calls.
* Accomplish quality monitoring metrics
* Provide < 24 hour response and acknowledgement to customers for all inquiries
* Service Request Management – creation, progress, closure, reporting stats
* Dispatching and Assigning of Service Requests and Activities to the Field
* Customer interface for quoting, orders, order status, and invoice resolution
* Ability to manage up to 40 calls per day
* Assist Customer Shared Services with expedite orders
* Adherence to strict quality measures with low defect rates
* Ability to service international customers in after-hours mode
* Manage online and customer self service requests
* Work closely with the Honeywell Technical Assistance team on customer inquiries
* Close out of all actions to ensure all requests have flowed thru the process to invoicing.
* Meet Honeywell behavioural goals and objectives
* Understand customer entitlements and product offerings
* Become an expert in CRM tool Siebel
* Root cause and corrective actions
* Provide support for other areas for holiday and sickness cover
* Exceed on Honeywell behavioural goals and objectives

Qualifications
* Drive a > 95% Average Speed of Answer rate for all incoming phone calls.
* Accomplish quality monitoring metrics
* Provide < 24 hour response and acknowledgement to customers for all inquiries
* Service Request Management – creation, progress, closure, reporting stats
* Dispatching and Assigning of Service Requests and Activities to the Field
* Customer interface for quoting, orders, order status, and invoice resolution
* Ability to manage up to 40 calls per day
* Assist Customer Shared Services with expedite orders
* Adherence to strict quality measures with low defect rates
* Ability to service international customers in after-hours mode
* Manage online and customer self service requests
* Work closely with the Honeywell Technical Assistance team on customer inquiries
* Close out of all actions to ensure all requests have flowed thru the process to invoicing.
* Meet Honeywell behavioural goals and objectives
* Understand customer entitlements and product offerings
* Become an expert in CRM tool Siebel
* Root cause and corrective actions
* Provide support for other areas for holiday and sickness cover
* Exceed on Honeywell behavioural goals and objectives

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Evaluaciones de Honeywell


Satisfacción general de los empleados

3.88
  • Remuneración y prestaciones
    3.92
  • Oportunidad de carrera
    3.53
  • Cultura de la empresa
    4.05
  • Calidad de vida
    3.71

Recomiendan la empresa a un amigo



  • Hace 2 meses

    Honeywell es muy buena, pero puede ser mejor

    Marketing

    Ciudad de México, DF


    Pros: prestaciones, ambiente laboral, ubicacion de la oficina, participacion en proyectos internacionales, posibilidades de desarrollo, participacion en eventos

    Contras: alta rotacion laboral, poca estabilidad de estructura, problemas de liderazgo, balance inadecuado de la vida personal y profesional, recorte de personal

    Recomendá la empresa: Si

  • Hace 3 meses

    Excelente empresa para trabajar

    Project Manager (PM)

    Chihuahua, CHH


    Pros: Reconoce el talento de las personas mediante bastantes incentivos desde bonos de desempeño hasta oportunidades de crecimiento en el área que mejor te desarrolle

    Contras: Demasiada burocracia hace que muchos procesos del negocio sean ineficientes, lentos e inclusive nulos. Todo absolutamente requiere autorización de alguien

    Recomendá la empresa: Si