Love Mondays


Empleo de Bilingual Call Center
Honeywell en Ciudad de México - DF

Descripción del puesto de trabajo

Bilingual Call Center

Description
* Drive a > 95% Average Speed of Answer rate for all incoming phone calls.
* Accomplish quality monitoring metrics
* Provide < 24 hour response and acknowledgement to customers for all inquiries
* Service Request Management – creation, progress, closure, reporting stats
* Dispatching and Assigning of Service Requests and Activities to the Field
* Customer interface for quoting, orders, order status, and invoice resolution
* Ability to manage up to 40 calls per day
* Assist Customer Shared Services with expedite orders
* Adherence to strict quality measures with low defect rates
* Ability to service international customers in after-hours mode
* Manage online and customer self service requests
* Work closely with the Honeywell Technical Assistance team on customer inquiries
* Close out of all actions to ensure all requests have flowed thru the process to invoicing.
* Meet Honeywell behavioural goals and objectives
* Understand customer entitlements and product offerings
* Become an expert in CRM tool Siebel
* Root cause and corrective actions
* Provide support for other areas for holiday and sickness cover
* Exceed on Honeywell behavioural goals and objectives

Qualifications
* Drive a > 95% Average Speed of Answer rate for all incoming phone calls.
* Accomplish quality monitoring metrics
* Provide < 24 hour response and acknowledgement to customers for all inquiries
* Service Request Management – creation, progress, closure, reporting stats
* Dispatching and Assigning of Service Requests and Activities to the Field
* Customer interface for quoting, orders, order status, and invoice resolution
* Ability to manage up to 40 calls per day
* Assist Customer Shared Services with expedite orders
* Adherence to strict quality measures with low defect rates
* Ability to service international customers in after-hours mode
* Manage online and customer self service requests
* Work closely with the Honeywell Technical Assistance team on customer inquiries
* Close out of all actions to ensure all requests have flowed thru the process to invoicing.
* Meet Honeywell behavioural goals and objectives
* Understand customer entitlements and product offerings
* Become an expert in CRM tool Siebel
* Root cause and corrective actions
* Provide support for other areas for holiday and sickness cover
* Exceed on Honeywell behavioural goals and objectives

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Evaluaciones de Honeywell


Satisfacción general de los empleados

3.84
  • Remuneración y prestaciones
    3.66
  • Oportunidad de carrera
    3.34
  • Cultura de la empresa
    3.98
  • Calidad de vida
    3.79

Recomiendan la empresa a un amigo




  • Hace 11 meses

    Buena Empresa

    Project Manager (PM)

    Mexicali, BCN


    Pros: Es una empresa con huella internacional, con muchas oportunidades de crecimiento y diversidad de carreras, continuamente evaluando su posicion en el mercado

    Contras: La empresa esta pasando por una crisis en la industria, cuenta con una poblacion grande de la 3ra edad y carece de buena educacion y practicas de administracion de proyectos

    Recomendá la empresa: Si

  • Hace 11 meses

    Buena empresa

    Ingeniero

    Chihuahua, CHH


    Pros: Ambiente e innovacion Desarrollo rápido de productos Excelente plan de adquisiciones de otras empresas Buena integración y relación con gobiernos y proyectos de infraestructura

    Contras: Sigue lenta en cuestión de cambios en el entorno El crecimiento de tu plan de carrera es lento Puede ser más competitiva en bonos La gente de sus plantas esta muy cómoda allí, no se les ha exigido cómo es debido

    Recomendá la empresa: Si