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Empleo de Bilingual Call Center
Honeywell en Ciudad de México - DF

Descripción del puesto de trabajo

Bilingual Call Center

Description
* Drive a > 95% Average Speed of Answer rate for all incoming phone calls.
* Accomplish quality monitoring metrics
* Provide < 24 hour response and acknowledgement to customers for all inquiries
* Service Request Management – creation, progress, closure, reporting stats
* Dispatching and Assigning of Service Requests and Activities to the Field
* Customer interface for quoting, orders, order status, and invoice resolution
* Ability to manage up to 40 calls per day
* Assist Customer Shared Services with expedite orders
* Adherence to strict quality measures with low defect rates
* Ability to service international customers in after-hours mode
* Manage online and customer self service requests
* Work closely with the Honeywell Technical Assistance team on customer inquiries
* Close out of all actions to ensure all requests have flowed thru the process to invoicing.
* Meet Honeywell behavioural goals and objectives
* Understand customer entitlements and product offerings
* Become an expert in CRM tool Siebel
* Root cause and corrective actions
* Provide support for other areas for holiday and sickness cover
* Exceed on Honeywell behavioural goals and objectives

Qualifications
* Drive a > 95% Average Speed of Answer rate for all incoming phone calls.
* Accomplish quality monitoring metrics
* Provide < 24 hour response and acknowledgement to customers for all inquiries
* Service Request Management – creation, progress, closure, reporting stats
* Dispatching and Assigning of Service Requests and Activities to the Field
* Customer interface for quoting, orders, order status, and invoice resolution
* Ability to manage up to 40 calls per day
* Assist Customer Shared Services with expedite orders
* Adherence to strict quality measures with low defect rates
* Ability to service international customers in after-hours mode
* Manage online and customer self service requests
* Work closely with the Honeywell Technical Assistance team on customer inquiries
* Close out of all actions to ensure all requests have flowed thru the process to invoicing.
* Meet Honeywell behavioural goals and objectives
* Understand customer entitlements and product offerings
* Become an expert in CRM tool Siebel
* Root cause and corrective actions
* Provide support for other areas for holiday and sickness cover
* Exceed on Honeywell behavioural goals and objectives

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Evaluaciones de Honeywell


Satisfacción general de los empleados

4.06
  • Remuneración y prestaciones
    4.06
  • Oportunidad de carrera
    3.63
  • Cultura de la empresa
    3.56
  • Calidad de vida
    3.50

Recomiendan la empresa a un amigo



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    Bien

    EngineerEx-empleado, salió en 2015

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    Pros: Ambiente relativamente saludable y equilibrado con presión moderada y libertad para desarrollar el trabajo. Existe la oportunidad de trabajar con nuevas tecnologías y soluciones a gran escala, lo que permite realizar propuestas y soluciones innovadoras.

    Contras: Falta de buen liderazgo. La organización no contaba con estrategias de crecimiento a largo plazo. El salario es relativamente bajo y las oportunidades de crecimiento son limitadas.

    Consejos para los directivos: Mejores estrategias de crecimiento y para el aumento de la competitividad

    Recomendá la empresa: Si

  • Hace 7 meses

    Buena

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    Pros: Madurez de sistemas, gente responsable y entregada, emprendedora, global y con crecimiento en el campo de trabajo y desarrollo de en el área de aplicacion

    Contras: Plan de crecimiento, carga de trabajo sobresaturada para los trabajadores puestos únicos dónde no hay un plan de backup up en caso de que se retire esa persona

    Consejos para los directivos: Balancear mejor cargas de trabajo

    Recomendá la empresa: Si