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Empleo de Collection Analyst I
Hewlett Packard Enterprise en Tlaquepaque - JA

Descripción del puesto de trabajo

Collection Analyst I

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities:

  • Analyzes and recommends customer credit limits based upon credit scores.
  • Analyzes output from fraud detection system and makes recommendation for further investigation.
  • Interacts with credit card companies to manage credit charge-backs.
  • Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
  • Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
  • Recognizes trends for non- payment and resolves issues by engaging internal partners.
  • Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
  • Analyzes at-risk customers and recommends account strategies to prevent delinquencies

Education and Experience Required:

  • First level university degree with a focus in business or economics recommended or equivalent experience.
  • Typically 0-2 years of experience.

Knowledge and Skills:

  • Good written and verbal communication, negotiation, and conflict resolution skills.
  • Basic accounting knowledge.
  • Good problem solving skills.
  • Familiarity with computers.
  • Basic prioritization skills.
  • Basic understanding of HP's order management process.
  • Basic understanding of HP's dispute management process.
  • Basic understanding of collection processes and financial concepts.
  • Basic influence skills.
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Evaluaciones de Hewlett Packard Enterprise


Satisfacción general de los empleados

4.00
  • Remuneración y prestaciones
    4.00
  • Oportunidad de carrera
    3.00
  • Cultura de la empresa
    4.00
  • Calidad de vida
    2.00

Recomiendan la empresa a un amigo



  • Hace 2 meses

    Buena empresa, retos variados y demandantes de largas horas de trabajo

    Service Delivery ManagerEx-empleado, salió en 2016


    Pros: Buen ambiente de trabajo, oportunidad para conocer y trabajar con personas de diversas culturas y nacionalidades. Buenas prestaciones. Flexibilidad para trabajar desde casa

    Contras: Roles demasiado demandantes. Mucha presión por continuos recortes de personal. Expectativas poco realistas para ejecutar con mínimo de recursos.

    Recomendá la empresa: Si