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Empleo de Collection Analyst II
Hewlett Packard Enterprise en Tlaquepaque - JA

Descripción del puesto de trabajo

Collection Analyst II

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

  • Analyzes and recommends customer credit limits based upon credit scores.
  • Investigates potential credit fraud and works closely with internal security and business partners to resolve.
  • Resolves credit issues independently.
  • Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
  • Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
  • Recognizes trends for non- payment and resolves issues by engaging internal partners.
  • Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
  • Analyzes at-risk customers and recommends account strategies to prevent delinquencies.

Education and Experience Required:

  • First level university degree with a focus in business or economics recommended or equivalent experience.
  • Typically 2-4 years of experience in collection.

Knowledge and Skills:

  • Intermediate written and verbal communication, negotiation, and conflict resolution skills.
  • Intermediate accounting knowledge.
  • Intermediate problem solving skills.
  • Basic computer skills.
  • Intermediate prioritization skills.
  • Basic understanding of risk mitigation tools.
  • Intermediate understanding of HP's order management process.
  • Intermediate understanding of HP's dispute management process.
  • Intermediate understanding of collection processes and financial concepts.
  • Intermediate influence skills.
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Evaluaciones de Hewlett Packard Enterprise


Satisfacción general de los empleados

4.00
  • Remuneración y prestaciones
    4.00
  • Oportunidad de carrera
    3.00
  • Cultura de la empresa
    4.00
  • Calidad de vida
    2.00

Recomiendan la empresa a un amigo



  • Hace 2 meses

    Buena empresa, retos variados y demandantes de largas horas de trabajo

    Service Delivery ManagerEx-empleado, salió en 2016


    Pros: Buen ambiente de trabajo, oportunidad para conocer y trabajar con personas de diversas culturas y nacionalidades. Buenas prestaciones. Flexibilidad para trabajar desde casa

    Contras: Roles demasiado demandantes. Mucha presión por continuos recortes de personal. Expectativas poco realistas para ejecutar con mínimo de recursos.

    Recomendá la empresa: Si