Descripción del puesto de trabajo
This role is responsible for monitoring, controlling and operating complex systems, networks applications and/or distributed systems in a multi vendor environment. They are also responsible for analysing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the systems management processes specific to their customer requirements, performing I/O tape and print, duties where appropriate and batch management when required. The employee prioritizes tasks and chooses the best method.
Experience and working knowledge in several interrelated departamental activities. Awareness of functional activities.
Seeks and exchange information, ideas and concepts. Some presentation skills are necesary. May require negotiation to achieve coordination.
Use specialized technical knowledge to identify, evaluate and resolve various interrelated problems from several sources.