Descripción del puesto de trabajo
- Customer Support
Manage large amounts of incoming calls.
Generate sales leads.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Proven customer support experience or experience as a client service representative.
Proficiency Level in spoken and written English.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
University Degree is preferred.
We are US startup and we have our IT department based in Queretaro city, our offices are currently located in Q7001, Centro Sur.
Please if you are interested in the vacancy send an email * * **@medtrainer.com with the following information to continue your process with us, put the name of the vacancy to which you applied, and attach your resume english in format PDF.
- Educación mínima: Educación superior - Licenciatura
- Años de experiencia: 1
- Idiomas: Inglés
- Edad: entre 24 y 40 años
- Disponibilidad de viajar: No
- Disponibilidad de cambio de residencia: No