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Empleo de GCC Subject Matter Expert
Honeywell en Ciudad de México - DF

Descripción del puesto de trabajo

GCC Subject Matter Expert

Description
Job Description:

Work as a part of a successful Mexico Centre of Excellence (COE) team responsible for delivering all aspects of contract administration for the Americas. To be a champion in contract administration process and initiate continuous improvement through ongoing review of processes and controls in order to deliver ‘Best in Class’ customer service. To develop a team expert in contract administration process by continuous feedback and coaching

Key Deliverables:
* Work as part of the team involved in end to end contract management processes – ensuring the successful and timely booking, delivery, billing and renewal of all agreements
* Support Americas Operations/Regional Admin. with all required administration activities
* Work within guidelines of Global policies and processes
* Impart process training to new joiner and certify them for live processing
* Internal audits and drive performance evaluation & development plan for the team members
* Co-own the root cause analysis for the quality miss and own the action planning
* Reporting and support in implementing the Honeywell Operating System
* Responsible for team administration aspects such as: Vacation planning; backup planning, Recruitment support
* Other admin & reporting tasks as required by business (eg. SS 6 follow up)
* Clear concise communications to Regional Administration & Operations
* Work within guidelines of Global policies and processes, utilisation of RA/COE model to maximize productivity
* Lead process improvement initiatives for contract administration team

Responsibilities:
* Assist in setting and achieving Customer Service department goals and results and ensuring adherence to organizational procedures, policies, and systems
* Assigning and directing the workflow to ensure excellent service is delivered through appropriate staff planning and scheduling
* Establishing and maintaining quantity and quality standards by developing and ensuring compliance with all customer service and process standards through reviews, observation audits and reports. Providing direct and timely feedback to all staff on the results
* Training staff to deliver a high standard of customer service
* Set up and establish communication channels and hand off points between Mexico COE and Regional Administrators in Americas to ensure smooth two way interfaces
* Analyzing statistics or other data to determine the level of customer service provided and providing reporting of key performance indicators
* Performing any other reasonable tasks aimed at improving quality and service delivery within the Company
* Involvement in & support of SAP CP/S, ePSF, New process enhancements & deployment

Required Skills:
* Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
* Ability to interact with a wide variety of customers in various countries
* Has a hands on approach
* Demonstrates an ability to understand customer requirements and priorities to make the right business decisions
* Optimize and streamline processes
* Leadership and team building skills
* Interpersonal skills
* Oral & written Communication at all levels
* Sound judgment, problem solving & appropriate decisiveness
* English Fluent

Required Experience:
* Minimum of 5 years experience in a Customer Services environment
* Experience working in a multi discipline team
* Experience in reviewing and redesigning of processes
* Good understanding and operational experience to drive a One-Honeywell approach

Qualifications

Required Skills:
* Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
* Ability to interact with a wide variety of customers in various countries
* Has a hands on approach
* Demonstrates an ability to understand customer requirements and priorities to make the right business decisions
* Optimize and streamline processes
* Leadership and team building skills
* Interpersonal skills
* Oral & written Communication at all levels
* Sound judgment, problem solving & appropriate decisiveness
* English Fluent

Required Experience:
* Minimum of 5 years experience in a Customer Services environment
* Experience working in a multi discipline team
* Experience in reviewing and redesigning of processes
* Good understanding and operational experience to drive a One-Honeywell approach

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Evaluaciones de Honeywell


Satisfacción general de los empleados

3.94
  • Remuneración y prestaciones
    3.91
  • Oportunidad de carrera
    3.75
  • Cultura de la empresa
    4.00
  • Calidad de vida
    3.78

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