Love Mondays


Empleo de Partner Delivery Services Engineer
Cisco en Ciudad de México - DF

Descripción del puesto de trabajo

Partner Delivery Services Engineer - Data Center

Customer Support Engineer

Be part of team that supports Cisco Partners and Cisco Customer with Cisco *Data Center* technical adoption, configuration support and solution best practices across the service delivery lifecycle. Our goal is to help customers achieve their business outcomes within a team culture of collaboration, innovation and trust.

In this role, you will perform pro-active activities with Customers and Partners including:
* Educational technical engagement that encompasses concepts, utilization, troubleshooting methods and features.
* Assist customers’ to fast track their deployment/consumption and expedite the ROI Solution Support can offer.
* Support and guidance for deploying, updating and migration of the solution.
* Support with integration in Customer’s IT environment and ongoing guidance to IT staffs who provide proactive support of the solution.
* Educate Partners to locate and use documentation, tools and processes associated with solid planning principals
* Assist partners with plans and executions of highly complex system upgrade and migration activities
* Analyse and troubleshoot issues encountered during POC,staging and implementations (could include building simulated networks in test labs to resolve complex problems and compatibility issues);
* Work with Partner and Cisco Account teams on deal reviews, design reviews, Partner mentoring and practice-building projects and service offering opportunities.

SKILLS REQUIRED:
Expert level knowledge in TWO or more of the following (2+ preferred):
*• Data Center
* Application Centric Infrastructure *

• Security

Strongly Preferred:
Past experience or industry knowledge of Partner / Reseller roles; competitive challenges and strong business acumen.
Active participant in virtual technology teams within Advanced Services and/or SE Virtual Teams.
In-depth knowledge of enterprise network management, network availability and capacity planning preferred

PREFERRED SKILLS:
CCIE Routing and Switching; CCNP
Some travel to team meetings in centralized location will be required.
Ability and experience in working independently with remote supervision required.

Educational Background Recommendation:
Typically requires BS, CS, or University degree equivalent plus 6-8 years experience in network engineering or telecommunications support environment. Advanced degree strongly preferred.

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Evaluaciones de Cisco


Satisfacción general de los empleados

4.36
  • Remuneración y prestaciones
    4.50
  • Oportunidad de carrera
    3.90
  • Cultura de la empresa
    4.80
  • Calidad de vida
    4.40

Recomiendan la empresa a un amigo



  • Hace cerca de 2 meses

    Buena empresa, pero hay competencia que te da más

    Customer Support Engineer

    Ciudad de México, DF


    Pros: buenas prestaciones, excelente ambiente de trabajo, aprendizaje, apoyo con cursos y certificaciones, aprendes muchisimo en el trabajo, y da oportunidad a recien graduados.

    Contras: Mal manejo de managers, management mexicano algunos consentidos, brecha de salarios es alta en mismo rol y dependiendo de proyecto, equipo puedes quedarte estancado.

    Consejos para los directivos: tener un mejor management, y equidad para todos

    Recomendá la empresa: Si

  • Hace 3 meses

    Genial.

    Customer Support Engineer

    Ciudad de México, DF


    Pros: Tengo tantas prestaciones que ni siquiera me las sé todas. Un ambiente de trabajo totalmente millenial. Definitivamente de los mejores lugares para trabajar.

    Contras: Jaja kidding? El trabajo genera estrés. Es una actividad aparentemente sencilla, pero es un gran reto para cualquier ingeniero. La empresa sabe compensar todo esto.

    Recomendá la empresa: Si