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Empleo de Sr Services Manager
General Electric (GE) en Monterrey - NL

Descripción del puesto de trabajo

Sr Services Manager - Operations Leader


GE Power

Business Segment:

Power Industrial Solutions



About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary/Purpose:

The Operations Leader will drive implementation of the service operation strategy for field service execution, perform capacity planning analysis and make efficient use of resources and tools to drive continuous and incremental customer satisfaction, quality improvements and productivity while in full compliance with applicable laws, regulations and defined EHS policies.

Essential Responsibilities:
* Coordinate job execution keeping accurate Key Performance Indicators to drive positive behavior across the team.
* Align Field Operations to execute project activities within defined budgets.
* Proactively coordinate with Project Management, Resource Managers, Manufacturing Plant and Engineering team to drive continuous improvement in full process compliance.
* Actively participate in EHS activities, develop a thorough understanding of GE’s EHS Policies and Procedures. Conduct work activities in a compliant manner adhering to the highest level of personal safety.
* Drive continuous communication with field engineers and commercial team to ensure project execution in a safe, timely and cost-effectively to fulfill customer satisfaction, exceeding customer expectations.
* Identify technical gaps on Field Engineers capabilities and develop a plan to position our team strong against current and future challenges.
* Review and redefine ASP operation strategy. Review MSA, standardize rates, Identify and manage related commercial risks, etc.
* Manages continuous, 24 hours by 7 day a week, support in response to customer calls for service.
* Manage Enterprise Resource Planning tool / SAP to allow for an efficient coordination of job activities: Resource allocation, cost and inventory control, invoicing, change orders, etc.
* Coordinate Customer Service Specialists to keep accurate records and maintenance of current job orders in SAP.

* Bachelor of Science in Industrial, Mechanical, Electrical, Electronic Technology or related field.
Specialized Knowledge and Skills:
* Proven management abilities to drive and administrate a team of engineers and technicians
* Minimum 5 years of industry / professional work experience in a related field
* Minimum 2 years of Field Service Management experience
* ERP – SAP Literate.Work Environment and Physical Demands:
* Willingness and ability to travel within assigned region up to 30%.
* Proven management abilities to drive and administrate a team of engineers and technicians.

Desired Characteristics:
* Ability to work effectively with minimum supervision, strong customer service mindset.
* Strong oral and written communication skills / Strong interpersonal and leadership skills.
* Supportive of work team concept and boundary-less organization.
* Commitment to customer satisfaction.
* Computer literate including Microsoft Outlook / Excel / Word.
* Green Belt Certified.

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Evaluaciones de General Electric (GE)

Satisfacción general de los empleados

  • Remuneración y prestaciones
  • Oportunidad de carrera
  • Cultura de la empresa
  • Calidad de vida

Recomiendan la empresa a un amigo

  • Hace cerca de 2 meses

    GE Current

    Solution Engineer

    Ciudad de México, DF

    Pros: Equilibrio vida y trabajo, buenas prestaciones ya que son superiores a las de ley, hay home office, días flotantes, apoyo deportivo y constante capacitación

    Contras: Crecimiento muy lento es difícil cambiar de posición a veces el ambiente de trabajo es complicado dependiendo del área con la que se interactúa

    Recomendá la empresa: Si

  • Hace 2 meses

    Working at GE

    Sourcing Leader

    Monterrey, NLE

    Pros: Es una empresa global que te permite abrir los horizontes y ofrece carrera profesional muy amplia. Te toca lidiar con diferentes tipos de liderazgo.

    Contras: La empresa es tan grande que es dificil crear un impacto significativo. Tiene practicas y sistemas que ya estan desactializadas y esta pasando por un momento dificil

    Recomendá la empresa: Si