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Empleo de Supervisor de Ama de llaves
Hilton Hoteles en Ciudad de México - DF

Descripción del puesto de trabajo

Supervisor de Ama de llaves

Job Summary

A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?

As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Supervise Room Attendants
* Daily allocation of rooms and deep cleaning tasks to team members
* Manage guest requests, including VIP amenities and communicating them to the relevant team members
* Routine inspection of guest bedrooms to ensure they meet standards
* Achieve positive outcomes from guest queries in a timely and efficient manner
* Carry out lost property procedures
* Report maintenance issues to Maintenance/Engineering Department
* Assist Head Housekeeper with training requirements
* Comply with hotel security, fire regulations and all health and safety legislation
* Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Committed to delivering a high level of customer service
* Experience in managing/supervising a team in a similar role
* Experience in the hotel/cleaning industry
* Good oral and written communication
* Previous experience in Hosting Service (Governance)
* High standards of cleanliness
* Good interpersonal skills
* Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following capabilities and advantages:
* Ability to work in a team
* Excellent attention to detail
* Positive Attitude
* IT proficient
* Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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Evaluaciones de Hilton Hoteles


Satisfacción general de los empleados

3.50
  • Remuneración y prestaciones
    2.50
  • Oportunidad de carrera
    3.50
  • Cultura de la empresa
    3.50
  • Calidad de vida
    3.00

Recomiendan la empresa a un amigo



  • Hace cerca de 2 meses

    Es un buen trabajo

    Cocinero

    Saltillo, COA


    Pros: Es de buena presentacion la xomida esta echa muy bien aprendes cosas nuevas cada dia te dan transporte hay eventos que te pagan aparte de tu salario

    Contras: Te rebajan comidas aun no me han dado seguro algunas personas de puesto mas bajo ganan mas el transporte es muy tardado gastas en combis de ida

    Consejos para los directivos: Mejorar instalaciones

    Recomendá la empresa: Si

  • Hace cerca de 2 meses

    que es muy buena pero te pagan poco

    Ayudante de Cocina

    Puerto Vallarta, JAL


    Pros: que es una empresa muy amable,te capacita en la area donde vas a estar y de todo el hotel y su historia es una buen lugar para trabajar y te contratan de inmediato

    Contras: que hay personas q no van en el area indicada q no le hechan ganas a su trabajo aparte q nos roban las propinas de samana nos las reparten como deben de ser o nos bajan sierto porcentaje a todos

    Consejos para los directivos: que se enfoquen mas en las personas que elijen para delegado hacer una encuesta para que todos boten por la persona q todos esten deacuerdo tmbn que les den una semana de capacitacion y si ven q no van en esa area q1q les ofrescan otra pero q no les pagen por estar parados

    Recomendá la empresa: Si